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June 10, 2025

Grace Hospital Teams Up with PUM Netherlands

Grace Hospital’s medical and administrative staff completed an intensive training program with PUM Netherlands, focusing on patient satisfaction, lean leadership, and operational efficiency.

Grace Hospital Teams Up with PUM Netherlands

Sodo, Ethiopia – Grace Hospital took a significant leap forward in healthcare excellence through a collaborative training program with PUM Netherlands, a renowned international consultancy specializing in sustainable business growth. The workshop equipped our team with cutting-edge strategies to elevate patient experiences, streamline hospital operations, and implement lean leadership principles tailored to Ethiopia’s healthcare landscape.

Key Training Highlights:

Patient-Centric Care:

PUM experts shared global best practices to improve patient satisfaction, including effective communication techniques, reducing wait times, and fostering empathy in clinical interactions. Grace Hospital is now implementing a patient feedback system to continuously refine services.

Lean Leadership in Healthcare:

Staff learned how to eliminate waste in processes (e.g., supply chain, appointment scheduling) while maintaining quality—a model proven to reduce costs and enhance efficiency in hospitals worldwide.

Ethiopia-Specific Solutions:

The training addressed local challenges, such as resource limitations and high patient volumes, with actionable plans to optimize staff roles and infrastructure use.

Why This Matters for Sodo:

As the only hospital in South Ethiopia founded and run by specialist doctors, Grace Hospital is committed to adopting international standards while remaining accessible to our community. This partnership with PUM reflects our mission to merge global expertise with local compassion.

Dr. Amdetsyon Yemane, General Manager at Grace Hospital, noted:

“The PUM training has empowered our team to rethink workflows and prioritize patient needs. We’re excited to roll out these improvements to serve Sodo better.”

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Published on 6/10/2025

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